Customer service
We love to get in touch with you! There is always a colleague available to help you, no phone selection menu or robot. Feel free to call us at all times, we have all the answers and will solve every issue. Not satisfied, we will make you satisfied!
You will also find a lot of clear information under 'Frequently Asked Questions'.
Love Anne
Lora di Lora ®️
Luifelbaan 22
2242KT
Wassenaar, NL
Contact us
Frequently asked questions
CONTACT
Contact us at all times!
We are always happy to hear from you!
Telefoon +31 (0)88-3745000
WhatsApp +31 (0)6-51015710
Company details
LORADILORA® headquarters (not a store)
Luifelbaan 22
2242KT Wassenaar
THE NETHERLANDS
CoC number 73634751
VAT number NL859609479B01
Bank details
IBAN NL41RBRB8837343957
BIC RBRBNL21
PAYMENT
Payment methods
The LORADILORA® eSTORE accepts Paypal, Klarna, Maestro, Sofort Banking, Bancontact /Mister Cash, Cartes Bancaires as well as Giropay and iDEAL and the most commonly used credit cards, including Visa, MasterCard and American Express.
Safe payment
All payments in the LORADILORA® eSTORE are facilitated and processed by MOLLIE; a payment company trusted by 210.000+ webshops and used worldwide. We take security extremely seriously. Through rigorous security checks, safe data storage and compliance with every available regulation, we can ensure the safety, stability and reliability of our payment platform. All transactions are encrypted for your security and LORADILORA® does not have access to your credit card details.
DELIVERY
Fast delivery
The LORADILORA® eSTORE only uses express delivery throughout Europe from PostNL. All orders placed on workdays before 5:00 PM will be shipped the same day and delivered the next day in the Netherlands.
Orders from Belgium, Germany, Austria and Swiss will be delivered within 2-3 work days.
Orders from Spain, Italy, France and Portugal will be delivered within 4-5 work days.
Orders from Scandinavia will be delivered within approx. 1 week.
Orders placed on Saturday & Sunday will be shipped on Monday and orders placed on public holidays will be shipped on the next business day.
Backorder
The BACKORDER status means that the item is currently sold out but will be available again!
This can be within 1 week with a maximum of 5 weeks; the item you have chosen is currently being made or is already on its way from India where our colleagues work. The advantage of your backorder is that you will not miss out again once the item is back in stock. Backorders always take precedence over regular orders.
Delivery options
The LORADILORA® eSTORE offers various delivery options, which you can select yourself when completing and placing your order;
- Your billing and delivery addresses may differ. Send your gift directly to your friend ♥
- Surprise a friend and send a digital Gift Card ♥
- You can choose delivery on a date and time of your choice, also in the evening (+€ 2) if available for your zip code
- You can select a desired Service point throughout Europe, so you decide when you pick up your order. At checkout, these Service points are automatically offered near the zip code you specified. Effective, less damaging to the environment and traffic and more reliable and faster during busy periods. (collect your parcel within 1 week with a valid ID)
- We only deliver to European countries
Shipping rates
Free shipping within Europe for orders over € 100,-. When completing your order, any shipping costs valid for your destination will be displayed. As soon as your order has been processed, you will receive an email from us with a Track&Trace number so you can track your order and/or change the delivery time (also check your spam).
Where is my order?
LORADILORA® always remains responsible for your package, so don't worry.
Call one of our customer service colleagues and we will solve it together; +31 (0)88-3745000
Of course, you can also send us an email, but calling is faster!
Call one of our customer service colleagues and we will solve it together; +31 (0)88-3745000
Of course, you can also send us an email, but calling is faster!
All orders are shipped insured with a signature upon receipt. PostNL-abroad and DPD do their best to deliver your package as quickly as possible, tracked with real-time Track & Trace. Unfortunately, there might be a delay sometimes, or a parcel gets lost. That is why we strongly recommend selecting a service point!
RETURN
Exchange or return
While we hope that you are always pleased with your purchase, we understand that you may want to exchange or return an item. LORADILORA® purchases may be exchanged and/or returned within 30 days of purchase, with valid proof of purchase. The items must be returned in their original condition and the original packaging.
Arranged quickly! Call one of our colleagues and you will receive your free return label immediately by email (also check your spam). +31 088-3745000
Always happy to hear from you!
Refund
You will receive proof of delivery at the service point. You will also be informed digitally and you can follow the progress of the shipment (also check your spam). After your return shipment has arrived, items will be checked. If unworn and in original packaging, you will receive an email confirming your cancellation. We will then instruct our payment provider Mollie to refund your purchase amount. From that moment on, it will take approximately 2 working days for the amount to be refunded to your bank account, depending on your bank.
WARRANTY & REPAIR
Warranty
LORADILORA® gives a 6-month warranty on all jewellery. The jewellery is largely hand-made and despite great precision, it can happen a defect is overlooked. We will replace items with defects immediately and free of charge. Save your order confirmation/invoice/receipt, or pass it on to the person who receives the gift, because the original proof of purchase is the guarantee certificate.
Jewellery purchased from unauthorized dealers or on websites other than loradilora.com are not guaranteed to be authentic LORADILORA® designs.
Repair
LORADILORA® is known for its excellent service. If your jewellery requires service within the stipulated warranty period of 6 months, we will replace the item immediately and free of charge. This applies to all purchases; via authorized dealers and via the webshop. You can send your article stating name, email- and return address to;
CUSTOMER SERVICE
LUIFELBAAN 22
2242 KT WASSENAAR, THE NETHERLANDS
If the warranty period of 6 months has expired, you will receive a quote for repair or we will together find a satisfying solution. For questions, you can always call us at +31 (0) 883745000 or send an email to [email protected]. Accidents can occur and there may be a time when you want to have your jewellery cleaned or repaired. LORADILORA® restores the completeness of your jewellery by polishing, stringing, soldering or replacing missing or broken parts such as balls, stones, pendants or charms. We and our authorized dealers look forward to assisting you with any service required.
TIP: If you do not wear your jewellery for a long time, keep it in an air-sealed bag to prevent discolouration.
CUSTOMER SERVICE
LUIFELBAAN 22
2242 KT WASSENAAR, THE NETHERLANDS
If the warranty period of 6 months has expired, you will receive a quote for repair or we will together find a satisfying solution. For questions, you can always call us at +31 (0) 883745000 or send an email to [email protected]. Accidents can occur and there may be a time when you want to have your jewellery cleaned or repaired. LORADILORA® restores the completeness of your jewellery by polishing, stringing, soldering or replacing missing or broken parts such as balls, stones, pendants or charms. We and our authorized dealers look forward to assisting you with any service required.
TIP: If you do not wear your jewellery for a long time, keep it in an air-sealed bag to prevent discolouration.
SILVER & GOLD
925 Sterling silver
LORADILORA® exclusively uses 925 sterling silver, approved and stamped at Europe’s Assay office. Each item of our silver collection contains a hallmark and responsibility mark, legally accepted worldwide. By definition and international agreement ‘925 sterling silver’ is an alloy of 92.5% pure silver and 7.5% copper. The reason jewellery is never made out of pure silver is due to the very soft precious metal which bends or breaks easily. Adding another, more durable, metal to the mix ensures silver jewellery to last longer, slows down the tarnishing process and stays sparkling down the road. It is also easier for our hand craftsmen to handle and manipulate the material into the intricate jewellery you so adore.
You can wear LORADILORA® silver jewellery always! With always we truly mean always; while swimming, exercising, showering and even while putting on all kinds of lotion, spray and perfume etc. We promise its splendour is maintained over time. The only reason our 925 sterling silver jewellery will tarnish is when you do not wear it and leave it unenclosed. If you do not wear your silver jewellery for a long time, keep it in the air-sealed bag (received upon delivery) to prevent discolouration. Tarnishing occurs from the effects of oxygen in the air. When your jewellery is dirty use just soap and dry it off with a soft cloth. In case your silver jewellery gets tarnished, use silver polish for cleaning or contact us for professional cleaning and polishing.
18c Vermeil gold
For gold jewellery, LORADILORA® has opted for the so-called 'Vermeil or Silver-Gilt' for its beautiful appearance and solid character. We apply 2micron, 18-carat European gold. A special, durable E-coating for the protection of the gold is added. This combination is a good replacement for people with an allergy to other metal objects. A Gold Vermeil or Silver-Plated product can only be described or marked as such when the base metal is 925 Sterling silver with a coating of not less than 10-carat fineness. This coating or plating has a substantial thickness with a minimum thickness corresponding to 2½ microns (or about 1 / 10000th of an inch) of fine gold.
We do not recommend showering, swimming, etc. to preserve your gold jewellery.
